Data Deletion Instructions

How to request data deletion

If you connected a Facebook Page, Instagram Business Account, or WhatsApp Business Account to Syncors and want your data deleted, you can request deletion at any time by:

• 1. Emailing support@syncors.com with the subject line "Data Deletion Request".
• 2. Disconnecting the platform connector from your Syncors workspace (Settings → Connectors → Disconnect). This immediately removes stored access tokens and page credentials.
• 3. Deleting your workspace entirely from Settings → Workspace → Delete Workspace. This removes all associated data including conversations, posts, and analytics.

What data is removed

Upon disconnection or deletion request, Syncors removes:

• Stored OAuth access tokens (encrypted at rest, permanently deleted)
• Facebook Page ID and Instagram Business Account ID references
• Social post content and media URLs associated with the connected platform
• Social analytics data (impressions, reach, engagement metrics)
• Inbound messages and comments imported from the connected platform

Timeline

Data deletion requests are processed within 30 days of receipt. You will receive a confirmation email once deletion is complete.